Executive Food Service Manager

7 days ago


New Westminster, British Columbia, Canada Starlight Casino MATCH Eatery & Public House Full time
Starlight Casino / MATCH Eatery & Public House

Job Summary:

We are seeking an experienced and dynamic Executive Food Service Manager to lead our front-of-house team at Starlight Casino / MATCH Eatery & Public House. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring exceptional customer service, and driving revenue growth.

About the Role:

  • Manage staff service activities, resources, budget, and scheduling to achieve operational efficiency and customer satisfaction.
  • Supervise and mentor a team of servers, bartenders, and hosts/hostesses, providing coaching, training, and performance evaluation to ensure high-quality service standards.
  • Contribute to menu planning and development, ensuring that front-of-house offerings meet the highest caliber and align with our brand's vision.
  • Maintain updated knowledge of company policies and procedures, communicating changes to the team as needed.
  • Collaborate with management to coordinate food and beverage service for special events, ensuring seamless execution and excellent guest experiences.

Requirements:

  • 1-2 years of experience in restaurant supervision or an equivalent combination of education and experience.
  • The ability to obtain registration with either the BCLC, AGLC, or AGCO (based on province).
  • FOODSAFE Level 1 Certificate (In BC) / Mini Food Safety Course (In Alberta).
  • DealUs In training completed prior to start date (In Alberta).
  • Leadership skills - able to direct and supervise staff.
  • Customer service skills - able to exceed guest expectations.
  • Able to lift up to 15 pounds.

What We Offer:

  • An estimated salary of $25.10 per hour.
  • A competitive benefits package for full-time employees.
  • Retirement savings plan.
  • Exciting, supportive, and fun work environment.
  • Family and friends discounts on travel, tech, food, beverage, and fitness.
  • Development and training opportunities.

About Us:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada, operating 27 properties across British Columbia, Ontario, and Edmonton, Alberta. Our commitment to Respect, Integrity, Teamwork, and Exceptional Customer Service drives everything we do.


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