Recreation Department Manager
4 weeks ago
Job Summary
The Recreation Assistant Manager is a key member of the leadership team at Deerhurst Resort, responsible for contributing to the operations in the Recreation Department. This role involves providing exceptional guest service and assistance to guests and colleagues, while also helping to develop Recreation concepts and strategies.
Key Responsibilities
- Provide professional service to guests and colleagues
- Contribute to building a positive team spirit
- Ensure the well-being of guests and colleagues by reporting potential hazards
- Model Deerhurst Resort Standards while caring for guests, co-workers, and owners
- Create staffing schedules for the Recreation department
- Assist with department budget, payroll, and vacation planning
- Support duties within the Adventures in Excellence programming and facilitation
- Be a key member of the recruiting and retention vision of the Recreation department
- Ensure cleanliness of area and equipment maintenance
- Report equipment or service problems to the Recreation Manager and Director
- Explain safe equipment use to guests and colleagues
- Ensure adequate towel supply for guests
- Provide effective day-to-day communication and pre-shift meeting minutes
- Offer regular performance feedback and conduct formal performance reviews
- Recognize colleague accomplishments
- Support the Open Door Policy and emergency response duties
- Ensure guest activity waivers are completed
- Be a resource for Recreation activities and pricing
- Manage inventory controls and purchasing
- Prepare memberships for each season
- Demonstrate attention to detail and problem-solving skills
- Manage difficult customer situations and respond to colleague needs
- Solicit customer feedback to improve service
- Balance team and individual responsibilities
Requirements
- Guest-oriented with a sincere, helpful, and friendly personality
- Able to build morale and group commitment to goals and objectives
- Inspire respect and trust, motivating the team to perform well
- Take initiative within policy boundaries and make responsible decisions
- Assist with departmental budget, payroll, and vacation planning
- Demonstrate accuracy and thoroughness
- Have exceptional energy, flexibility, and professionalism
- Enjoy offering exceptional service and meeting guest needs
- Able to adapt in a fast-paced environment with a dynamic work schedule
- Maintain composure and objectivity, reacting well under pressure
- Able to identify and solve workplace problems
- Evaluate and select among alternative courses of action quickly and accurately
- Convey information and ideas clearly
- Demonstrate knowledge and leadership in Recreation and Hospitality
- Work ethically and display integrity
- Ability to organize and schedule colleagues and tasks
- Treat others with respect and consideration
Education and Experience
- Degree or diploma in Recreation Leadership or equivalent
- First Aid Certification required
- Boater's License an asset
- 2 years of experience in a leadership position within Recreation or Hospitality
- Experience working in a team environment
- Valid Ontario 'G' license with a clean driving record
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