Recreation Department Leader
4 weeks ago
We are seeking an exceptional Assistant Recreation Manager to join our Recreation Department team at Deerhurst Resort. The successful candidate will contribute to the operations of our department, providing top-notch guest service and assistance to our guests and colleagues. This role is responsible for developing Recreation concepts and strategies, maintaining our leading reputation in supporting public relationships, and effectively supervising departmental colleagues.
Duties & Responsibilities:
• Provide exceptional and professional service to our guests and colleagues
• Contribute to building a positive team spirit
• Ensure the well-being of our guests and colleagues by being alert to and reporting potential hazards
• Model all Deerhurst Resort Standards while caring for the guests, co-workers, and owners
• Create the staffing schedule for the Recreation department
• Assist in department budget, payroll, and vacation planning
• Assist in duties within the Adventures in Excellence programming and facilitation
• Be a key member of the recruiting and retention vision of the Recreation department
• Ensure cleanliness of area and that equipment is maintained in proper working order
• Report any problems with equipment or services to the Recreation Manager and Director of Recreation and Adventures in Excellence
• Explain safe use of equipment to guests and colleagues
• Ensure an adequate supply of towels for all guests
• Ensure effective day-to-day communication, as well as pre-shift meeting minutes communication and follow-up
• Provide regular performance feedback and conduct formal performance reviews with colleagues
• Recognize accomplishments of colleagues
• Ensure support, approachability, and flawless execution of the Open Door Policy
• Perform assigned emergency response duties as required
• Ensure that all guests have filled out the necessary activity waivers
• Be a resource for alternate Recreation activities and pricing
• Control inventory with purchasing and implementation
• Control and prepare memberships for each season
• Demonstrate attention to detail
• Identify and resolve problems in a timely manner
• Manage difficult or emotional customer situations
• Respond promptly to customer and colleague needs
• Solicit customer feedback to improve service
• Balance team and individual responsibilities
• Take responsibility for colleagues' activities
• Make self available to colleagues
Skills, Abilities & Attributes:
• Guest-oriented with a sincere, helpful, and friendly personality
• Able to build morale and group commitment to goals and objectives
• Inspire respect and trust, while motivating team to perform well
• Able to take initiative within boundaries of policies and procedures
• Comfortable making responsible decisions and develops recommendations for effective problem-solving
• Assist in departmental budget, payroll, and vacation planning and aligns work with strategic goals
• Demonstrate accuracy and thoroughness
• Have exceptional energy, flexibility, and professionalism
• Enjoy offering exceptional service and meeting the needs of others
• Able to adapt in a fast-paced, constantly changing environment within a dynamic work schedule
• Able to maintain composure and objectivity, reacts well under pressure
• Able to identify problems in the workplace; anticipating, preventing, and solving problems as necessary
• Able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to convey information and ideas clearly
• Demonstrated ability to organize large groups
• Must be able to manage time and resources well
• Work well in group problem-solving situations
• Proven ability to maintain confidentiality
• Speak clearly and persuasively in positive or negative situations
• Able to delegate work assignments effectively and monitor progress
• Demonstrated knowledge and leadership within Recreation and Hospitality field
• Work ethically and displays integrity
• Ability to organize and schedule colleagues and their tasks
• Treat others with respect and consideration regardless of their status or position
Education & Experience:
• Degree or diploma in Recreation Leadership or equivalent
• First Aid Certification required
• Boater's License an asset
• 2 years experience in a leadership position within the Recreation or Hospitality field
• Experience working in a team environment
• Valid Ontario 'G' license with a clean driving record
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