Current jobs related to Sommelier Supervisor - Montreal, Quebec - Four Seasons Hotels and Resorts

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering unforgettable moments for our guests.

About the Role:

We are seeking a highly skilled and experienced Sommelier Supervisor to join our team at Four Seasons Hotel Montreal. As a key member of our Food and Beverage department, you will be responsible for supporting the day-to-day operations of our restaurants, bars, and lounges, with a focus on delivering exceptional guest experiences and ensuring the highest standards of quality and service.

Key Responsibilities:

• Supervise and support the team of sommeliers, bartenders, and servers to ensure seamless service delivery and exceptional guest experiences.
• Develop and implement wine lists, cocktail menus, and other beverage programs to drive revenue growth and enhance the guest experience.
• Conduct regular wine tastings and training sessions to ensure staff knowledge and expertise in wine, spirits, and other beverages.
• Monitor and maintain high standards of cleanliness, sanitation, and safety in all Food and Beverage areas.
• Collaborate with the Beverage Manager to develop and implement strategies to drive revenue growth, improve guest satisfaction, and enhance the overall guest experience.
• Provide exceptional customer service, responding promptly and professionally to guest inquiries and concerns.
• Work closely with the kitchen team to ensure seamless service delivery and high-quality food and beverage offerings.
• Monitor and control inventory, supplies, and expenses to ensure efficient operations and maximum profitability.
• Develop and implement training programs to enhance staff knowledge and skills in wine, spirits, and other beverages.
• Conduct regular audits and inspections to ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

• 1-2 years of experience in a supervisory role in a luxury hotel or restaurant environment.
• College degree or certification in Hotel Management, Sommelier, or related field.
• Excellent knowledge of wine, beer, spirits, and non-alcoholic beverages, with experience using POS systems.
• Ability to read, write, and speak fluently in French and English, with a strong understanding of local laws and regulations.
• Clear supervisory, coaching, and leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
• Trustworthy and helpful personality, with a strong commitment to teamwork and collaboration.
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
• Ability to lift, pull, or push loads up to 25kg, with a strong physical presence and stamina.

What We Offer:

• Competitive salary and benefits package, including extended health coverage, dental, vision, life insurance, and RMT.
• Discounts at MARCUS Restaurant and our 5-Star Spa.
• Employee theme recognition days and events, including Employee of the Month, Years of Service celebrations, and birthday events.
• Complimentary meal per shift in our employee dining room.
• Retirement plan with employer contribution.
• Paid time off, vacation days, and 2 additional floating holidays per year.
• Excellent training and development program.
• Employee Travel Program, including complimentary stays at Four Seasons globally.