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Retail Industry Operations Manager
1 week ago
This role oversees daily operations for Janitorial Services across multiple customer banners, focusing on customer experience, performance management, and operational efficiency.
Key Responsibilities:
- Manage customer relationships and communication at store level
- Lead performance management for Partners, including training, coaching, and mentoring
- Implement process initiatives and manage business using United technologies
- Conduct audits, manage case management, and ensure compliance with policies and procedures
- Develop and implement short-term and long-term strategies to secure sustainability and profitability
Requirements:
- Degree in business administration or related field
- Minimum 5 years' experience in the Janitorial industry or operational environment
- 3-5 years' experience in a supervisory role
Benefits:
- Competitive compensation and benefits package
- Ongoing training and development opportunities
- Fulfilling work environment with collaborative team