Database Systems Architect

5 days ago


Old Toronto, Canada MongoDB Full time
Database Systems Architect Job Description

We are seeking an experienced Database Systems Architect to join our team at MongoDB. As a key member of our Technical Services team, you will work closely with our largest customers to resolve complex technical issues and ensure their success with our database solutions.

In this role, you will combine deep product knowledge and expertise across multiple domains with polished technical communications and exceptional account leadership to rapidly develop customer confidence and positive outcomes. You will be responsible for analyzing and resolving complex technical issues, providing authoritative guidance and recommendations, and driving timely and effective solutions.

You will also contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Additionally, you will mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem.

Key Responsibilities:
  • Analyze and resolve complex technical issues related to MongoDB databases
  • Provide authoritative guidance and recommendations to customers
  • Drive timely and effective solutions to customer issues
  • Mentor and ramp new team members
  • Contribute to internal projects, including software development
Requirements:
  • Deep and nuanced experience working with customers in escalated situations
  • Great communication and account leadership skills
  • Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering
  • Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
  • Genuine desire to help people and increase their confidence and good will

The ideal candidate will have a strong background in database systems architecture and design, as well as experience working with complex technical issues. They will also possess excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.

In terms of compensation, we offer a competitive salary range of $150,000 - $200,000 per year, depending on experience, plus a comprehensive benefits package and opportunities for professional growth and development.



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