Customer Service Representative

2 weeks ago


Mississauga, Ontario, Canada CAA Club Group Full time
Job Description

We are seeking a highly skilled Customer Service Representative to work as a Tow and Light Service Dispatcher. In this role, you will be responsible for ensuring the safety of our members by assigning, monitoring, and executing incoming tow, battery, and light service requests.

Key Responsibilities:

  • Assigning and routing service calls to the nearest available contractor while ensuring ETA's and cost effectiveness for both club and contractor.
  • Ensuring that any calls that must be redirected are done so within the allotted time frame and that our standards are met.
  • Monitoring the progress of calls given to contractors in the territory and rural area.
  • Clearing dispatched calls from the system.

Requirements:

  • Excellent knowledge of Ontario/Manitoba roadways and highways.
  • Experience working in customer service.
  • Previous experience in dispatching is an asset.
  • Formal dispatch training from an accredited training facility preferred.
  • Thorough knowledge of local and North American geography.
  • Excellent communication skills.
  • Demonstrated problem-solving skills.
  • Strong decision-making skills.
  • Proven multi-tasking ability.
  • Strong sense of urgency.
  • Ability to work independently and seek guidance when necessary.

What We Offer:

  • A competitive salary of approximately $55,000 - $65,000 per year.
  • The opportunity to work in a dynamic and fast-paced environment.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.


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