Customer Service Representative

2 weeks ago


Mississauga, Ontario, Canada SME GROUP Full time

About SME GROUP

We are a dynamic organization looking for a Customer Service Representative to join our team. This is a permanent full-time position.

Salary and Benefits

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits, group insurance benefits, and life insurance.

Job Description

This is an excellent opportunity to work in a fast-paced environment where you will be the first point of contact for clients and the public. As a Customer Service Representative, you will greet people, direct them to contacts or service areas, provide basic information, obtain and process customer service requests, schedule and confirm appointments, receive and issue payments, perform clerical duties, answer telephone calls and messages, and perform data entry tasks.

Requirements

To succeed in this role, you should have a College diploma or equivalent, with 1-2 years of relevant experience. You must possess excellent oral and written communication skills, be organized, reliable, and have the ability to multitask.

Bonus Requirements

Prior experience in a similar field of employment is considered an asset.

Working Conditions

You will work in a fast-paced environment under pressure, with tight deadlines, repetitive tasks, and attention to detail required. Your time management and organizational skills will help you excel in this role.

Personal Qualities

We are looking for a team player with efficient interpersonal skills, excellent oral communication skills, and excellent written communication skills. If you can prioritize tasks, manage your time effectively, and meet deadlines, we encourage you to apply.



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