Digital Support Specialist with Automation Expertise
1 week ago
We are Quadient, a leader in digital transformation and growth. Our mission is to empower businesses of all sizes to unlock operational efficiency, security, and sustainability through automation processes.
About the Role:This exciting opportunity for a Digital Support Specialist will play a crucial role in providing comprehensive support for our Quadient Digital AP (ICA) software to both internal and external customers. If you have a passion for technical support, are eager to learn, and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities:- Provide timely and effective support via various communication channels, ensuring customer satisfaction and loyalty.
- Develop and maintain knowledge base articles, stay updated on new features, and participate in compliance training to enhance your skills and expertise.
To succeed in this position, you will need:
- Minimum 2 years of technical support experience with Beanworks applications or equivalent.
- ICA Technical Support Analyst - L2 (AP) v1.0 certification.
- Strong understanding of database concepts (SQL, Oracle, PostgreSQL) and hands-on experience with Windows/Linux/Mac OS environments.
- Basic networking, scripting, and cloud platforms (AWS, Azure) knowledge is beneficial.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
As a valued member of our team, you can expect:
- A competitive salary of $65,000 - $85,000 per year, depending on location and experience.
- A flexible work model blending office and remote setup for a balanced lifestyle.
- Endless learning opportunities through our 24/7 online learning platform.
- Inclusive community engagement and participation in our Philanthropy program.
- Caring for wellbeing with access to our employee assistance program for mental health support.
Quadient is an Equal Employment Opportunity Employer committed to diversity, equity, and inclusion. We believe that diverse perspectives bring benefits to our customers, business, and people. We strive to create an inclusive workplace where everyone feels valued, respected, and empowered to grow.
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