Customer Experience Coordinator

1 month ago

Ottawa, Ontario, Canada Mattamy Homes Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Care Coordinator to join our team at Mattamy Homes. As a key member of our Customer Care Department, you will play a vital role in ensuring the best homeowner experience is delivered at every opportunity.

Key Responsibilities
  • Provide exceptional customer service to homeowners, responding to inquiries and concerns in a timely and professional manner.
  • Collaborate with internal departments to resolve issues and improve processes.
  • Prepare and distribute construction notices, amendments, and other important documents to homeowners.
  • Monitor the Tarion portal for delayed closing and occupancy submissions, and process accordingly.
  • Assist with homeowner information sessions, including scheduling and planning.
  • Create and distribute quarterly community newsletters.
  • Provide administrative support to Customer Care Specialists and Senior Customer Care Manager.
Requirements
  • Post-secondary degree or diploma.
  • 2+ years of experience in an administrative role, preferably in a corporate environment.
  • Experience working in a customer service role.
  • Strong computer skills in MS Office, particularly Excel.
  • Excellent organizational and time management skills.
  • Ability to work well in a fast-paced environment and meet deadlines.
  • Self-motivated and confident individual with excellent communication skills.
About Mattamy Homes

Mattamy Homes is the largest privately owned homebuilder in North America, with a history spanning over 40 years. We are committed to creating and promoting a diverse and inclusive environment where everyone can do their best work. We are passionate about building communities that are welcoming and barrier-free for everyone.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation through any aspect of the selection process, please notify us on your application and we will work with you to meet your needs.

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