Property Administrator, Site

2 weeks ago

Toronto, Ontario, Canada Hazelview Properties Full time

WHO YOU ARE

We are seeking a highly motivated and organized Administrative Professional to join our team as a Property Administrator. As a key member of our site team, you will be responsible for providing exceptional customer service and administrative support to our residents and staff.

WHAT YOU NEED TO BE SUCCESSFUL

To be successful in this role, you will need:

  • Completion of High School or general education degree (GED)
  • 3+ years of related experience in a customer service or related role
  • Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
  • Exposure to multi-residential or other related industry asset class would be considered an asset
  • Knowledge of current laws, legislation and rights concerning residents would be an asset

QUALIFICATIONS

  • A commitment to "Best in Class" Customer Service
  • A professional demeanor with strong communication skills
  • A demonstrated high degree of integrity, discretion and confidentiality
  • Ability to accurately listen, understand and respond to issues appropriately
  • Ability to work and act independently using good judgment
  • Ability to remain calm and focused in high pressure situations
  • Self-motivated individual with a "can-do" and "no task is too big or too small" attitude
  • Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
  • Excellent problem-solving capabilities
  • Actively championing diversity and inclusion

WHAT WILL YOU DO?

As a Property Administrator, you will be responsible for the general administration and oversight of the property, ensuring that a superior level of co-operation, service and support is provided to residents. Your key responsibilities will include:

  • Customer Service:
    • Ensure that a superior level of co-operation, service and support is provided to residents
    • Promptly respond to resident issues and service requests
    • Be available to residents for general inquiries about living in their suite, building and community
  • Administration:
    • Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
    • Provide information to residents and ensures all resident concerns are acted upon in a timely manner
    • Draft collection notices, and monitor petty cash expenditures
    • Ensure terms of the lease agreements are met and administer damages/security deposits and charges
    • Provide Building Managers with lists of leases coming up for renewal
    • Assist the Regional Manager on any pending projects and assignments
    • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
    • Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
    • Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
    • Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
    • Any special projects as they arise
  • Operations:
    • Responsible for day-to-day operations of the building (general maintenance and cleaning)
    • Receives and schedules service requests
    • Responsible for "move-in, move-out" procedures
    • Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
    • All other duties within the scope of the job, as requested by management.
  • Accounting:
    • Assist and oversee Payscan process
    • Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
    • Facilitate review of rent rolls and aged accounts receivables as required by head office
    • Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

WHAT WE OFFER YOU

We offer a Total Rewards package, including:

  • Competitive annual base salary
  • Paid vacation & additional paid time off
  • Bonus eligibility
  • Health & Dental Benefits Package
  • Access to employee assistance programs and mental health resources
  • Employee recognition program
  • Learning and growth opportunities

ABOUT THE COMPANY

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It's one of the things we've always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: "We create value for people and places".

Our Core Values:

  • Trust
  • Ambition
  • Collaboration
  • Ownership Mindset
  • Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link:

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