Cloud Reliability Engineer

1 month ago

Old Toronto, Canada Ascend Fundraising Solutions Full time

We are seeking a skilled Cloud Reliability Engineer to collaborate with our IT team in Toronto. In this role, you will work closely with the client services team to diagnose, troubleshoot, and resolve system reliability issues.

Responsibilities:

  1. Take ownership of customer-reported issues and drive them to resolution.
  2. Develop proactive measures to prevent recurring issues.
  3. Escalate unresolved issues to internal teams using standard procedures.

Infrastructure Management:

  1. Design, configure, deploy, and maintain AWS infrastructure using best practices.
  2. Implement Infrastructure as Code (IaC) using Terraform for scalability, repeatability, and maintainability.
  3. Collaborate with the development team to optimize .NET applications for peak performance in a cloud environment.

Monitoring and Alerting:

  1. Design and implement advanced system monitoring solutions for high performance, availability, and security.
  2. Use monitoring tools proactively to identify and diagnose infrastructure and application-level issues.
  3. Collaborate on defining Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.

Reliability and Availability:

  1. Optimize cloud resource availability, performance, and cost using best practices.
  2. Plan and execute disaster recovery drills and ensure high availability of critical systems.
  3. Respond promptly to system alerts, lead incident resolution, and contribute to post-mortem analyses.

Automation and Optimization:

  1. Automate repetitive tasks related to infrastructure provisioning, configuration, and deployment.
  2. Ensure continuous deployment and continuous integration best practices are implemented and maintained.

Collaboration and Knowledge Sharing:

  1. Collaborate with developers, product managers, and other teams to ensure seamless and stable application deployment.
  2. Document processes, architectures, and best practices to facilitate knowledge sharing.

Requirements:

  1. AWS certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
  2. Experience with monitoring and alerting tools in the AWS ecosystem.
  3. Familiarity with Site Reliability Engineering (SRE) philosophy, SLOs, SLIs, and Error Budgets.
  4. Strong analytical and troubleshooting skills.
  5. Excellent communication and collaboration skills.

What We Seek in Our Ideal Candidate:

  1. AWS certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
  2. Experience with monitoring and alerting tools in the AWS ecosystem.
  3. Familiarity with Site Reliability Engineering (SRE) philosophy, SLOs, SLIs, and Error Budgets.
  4. Strong analytical and troubleshooting skills.
  5. Excellent communication and collaboration skills.

Why Work at Ascend Fundraising Solutions:

  1. Intellectual curiosity, dedication, and a team willing to get the job done.
  2. Opportunity to make a significant impact on the business in the short and long term.
  3. Contribute to a company that supports charities and NPOs in funding their causes.
  4. Beautiful downtown Toronto office with lake views and proximity to transit.
  5. Hybrid work environment.

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