Dining Service Ambassador

4 days ago


Toronto, Ontario, Canada AccorHotel Full time

We are seeking a highly skilled and experienced Dining Server to join our team at AccorHotel. In this role, you will have the opportunity to provide exceptional service to our guests in a professional and polite manner.

Job Description:

To Serve Guests with Excellence

  • Consistently deliver friendly and efficient service, exceeding guest expectations by anticipating their needs and preferences.
  • Respond promptly to guest orders and requests, ensuring timely delivery of food and beverages.
  • Maintain a clean, organized, and well-sanitized work area, adhering to health and safety standards.
  • Report any equipment malfunctions or maintenance needs to your supervisor immediately.
  • Bartend and serve guests in the lounge, including amenity orders, while maintaining attention to detail and accuracy.
  • Demonstrate knowledge of menu items, dietary requirements, and allergens, providing accurate information to guests.
  • Ensure accurate room number coverage, name, food, and beverage item delivery, as well as specific guest requests.
  • Complete assigned side duties, including mise-en-place, and participate in pre-shift briefings and meetings.
  • Collaborate with colleagues to provide exceptional service, using cooperation and teamwork to achieve quality and prompt results.
  • Be accountable for handling end-of-shift reports and closing bills accurately and efficiently.
  • Understand and adhere to hotel policies, procedures, rules, and regulations, as outlined in the employee handbook.
  • Remove tables and trays from guest suites, hallways, main, and east landings in a prompt and efficient manner.
  • Adhere to all Safe Standards, ensuring hygiene and prevention measures are met, and follow alcohol handling procedures and policies.
  • Meet LQA standards set for the department, working weekends, holidays, and shift work as scheduled.
  • Perform other tasks as assigned.

Requirements:

  • Prior experience in food and beverage is required, with IRD experience being a strong asset.
  • Cash and non-cash handling abilities are necessary.
  • An excellent interpersonal and team player attitude is essential.
  • Smart Serve training program certification is mandatory.

Salary: $40,000 - $55,000 per year, depending on experience, plus benefits and opportunities for career growth.

Employment Type: Part-time, with opportunities for full-time and permanent employment based on performance and availability.



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