Dining Experience Ambassador

3 days ago

Toronto, Ontario, Canada AccorHotel Full time
Job Description

We are seeking a skilled Server to join our team at AccorHotel. As a key member of our dining experience team, you will be responsible for providing exceptional service to our guests, ensuring their overall satisfaction and loyalty.

About the Role:

  • You will act as a personal representative of AccorHotel, delivering exceptional guest service that reflects our high standards.
  • You must have a thorough understanding of the operation, menus, including wine menu, à la carte menus, and all other promotional menus, to suggestively upsell and benefit the hotel, its shareholders, and yourself.

Main Responsibilities:

  • Report to duty punctually to maintain the integrity of coworkers and guests.
  • Consistently offer personal, friendly, and efficient service.
  • Clear all dishes to deliver meals and present cheques in a professional and discreet manner.
  • Have full knowledge of the menu, beverage lists in your outlet, and all other special promotions taking place in the hotel.
  • Take corrective action when dealing with dissatisfied guests, aiming to have them leave happy.
  • Be knowledgeable about all menu items, their garnishes, contents, and preparation methods, ready to answer any guest questions in a direct and concise way.
  • Maintain teamwork and good work ethics with all guests (internal and external) by assisting coworkers with any duties without compromising the guests' dining experience.
  • Understand shift end reports, have knowledge of non-cash/cash transactions, and procedures for depositing monies into safe or collecting due backs.
  • Have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook.
  • Understand the concept hours of operation, procedures for order taking, writing reservations, table setting, and guest service standards of the restaurant.
  • Aware of safety and sanitation when handling food and beverage.
  • Understand each work section and all side duties that may be assigned to you.
  • Attend pre-shift, weekly, and monthly meetings to ensure open lines of communication between all employees.
  • Fully understand and follow the hotels' recycling program and procedures.
  • Immediately report any accidents that happen (regarding a guest, a coworker, or yourself) to your manager.
  • Express your concerns, suggestions, or comments on how to improve the guests' experience or ways to improve the operation as a whole.
  • Understand how to operate all the equipment used in the outlet.
  • Understand all other outlets services and offices in the hotel (location, hours of operation, and offerings).

Qualifications:

  • Available to work breakfast and lunch service.
  • Previous work experience in a restaurant/food and beverages setting.
  • Excellent interpersonal skills and a team player attitude.
  • Smart Serve training program certification.
  • Must be of age to serve alcoholic beverages.
  • OTEC certificate an asset.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and qualifications.

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