Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at EMCO Corporation. As a key member of our Profit Centre team, you will provide exceptional sales support to customers via telephone, email, and in-person interactions.
Key Responsibilities:
- Provide sales support to customers, answering inquiries, generating sales leads, and closing sales to increase profit sharing.
- Support the Outside Sales function and work collaboratively with the team to achieve sales goals.
- Enter sales orders generated from Profit Centre customers via various channels.
- Grow and retain an established customer base, developing new business opportunities for the Profit Centre.
- Follow up on backorders with vendors and provide customers with accurate delivery dates.
- Process returns and warranty claims, ensuring compliance with procedures.
- Support Counter Sales and Outside Sales activities as part of the team.
- Resolve customer order issues in accordance with our policies and procedures.
Requirements:
- Grade 12 diploma or equivalent; college and/or university degree an asset.
- A minimum of 1 year of experience in customer service or counter sales.
- Proficient in Microsoft Office software, with excellent communication and customer service skills.
- Ability to identify customer needs, provide profitable solutions, and close sales.
- Intermediate math skills and ability to learn software systems.
Why Work with Us:
EMCO Corporation is a leading wholesale distributor of plumbing, HVAC, waterworks, and industrial products. We offer a dynamic work environment, competitive salary, benefits, and profit sharing, as well as opportunities for growth and development.
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