Chief Security and Risk Manager

1 week ago

Toronto, Ontario, Canada The Hazelton Hotel Full time
Job Summary

The Hazelton Hotel Toronto is seeking a seasoned Chief Security and Risk Manager to oversee the safety and security of our esteemed guests, residents, and employees. This critical role will be responsible for maintaining a secure environment, ensuring compliance with regulations, and providing exceptional customer service.

About The Role
  • Reporting directly to the General Manager, you will be responsible for performing regular security rounds to identify potential risks and threats.
  • You will maintain open communication with Guest Services to share information on incidents requiring investigation.
  • A key aspect of this role is to record discrepancies observed during patrols, protecting hotel property from unauthorized access.
ResponsibilitiesKey Responsibilities:
  • Perform security rounds to ensure employee, resident, guest, and building safety.
  • Maintain communication with Guest Services to give and receive information on problems requiring investigation.
  • Record discrepancies observed during security patrols.
  • Protect property from admission of undesirables and others not conducting legitimate business within the premises.
  • Respond to hotel staff, guest, and resident requests for assistance.
  • Respond to medical emergency calls and provide basic first aid and/or cardiopulmonary resuscitation in accordance with local medical protocols.
  • Responsible for Building Fire Safety, conducting Fire Drills, and maintaining Emergency Evacuation Plans. Respond to fire alarms and assist where needed.
  • Respond to emergencies, complaints, and requests for assistance in accordance with departmental and hotel policies and procedures.
  • Provide assistance to all scenes or liaise with outside agencies to ensure that assistance is received.
  • Provide reports through written documentation of all incidents, events, and actions taken during the course of a shift.
  • Responsible for the closed-circuit camera system and supplying evidence/footage as required.
  • Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
  • Be “on call” for emergency situations.
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Issue badges to contractors and record onsite visits.
  • Contact relevant departments to arrange the transfer of goods to their final location within the same day.
  • Record in the Receiving Log all incoming goods and issue a record at the end of the day.
  • Administrative functions as related to the normal course of duties, i.e., filing, report distribution photocopying, faxing, etc.
Additional Responsibilities:
  • Reconcile relevant purchase orders (PO’s) upon delivery of goods at the loading dock area.
  • Manage all loading dock operations.
  • Oversee full property and radius traffic and operation.
  • Office to be located at the Loading Dock area.
RequirementsQualifications:
  • Must Possess valid Ontario Private Security and Investigative Services Licence.
  • Excellent written and communication skills in English – second language an asset.
  • Previous experience is an asset.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must possess valid driver’s license – registered in Ontario (full G level) and must obtain and present up-to-date Driver’s Abstract free of any serious demerit points.
  • Ability to drive both Standard and Automatic vehicles required.
  • Professional appearance and attitude.
  • Prior customer service experience required.
  • Security, CPR & First Aid certification required.
Salary Information

The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.

About Us

The Hazelton Hotel Toronto is a five-star hotel located in the heart of fashionable Yorkville. We offer luxurious accommodations, world-class amenities, and exceptional service.

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