Retail Operations Manager
2 days ago
We are seeking a highly motivated and experienced Store Manager to lead our retail team in Whistler. As a key member of our global office team, you will be responsible for overseeing the efficient running of the store and ensuring exceptional customer service.
In this role, you will inspire and lead a diverse team to reach set KPIs and sales targets. You will work closely with our global retail team to ensure effective store operations and represent the store in the development and execution of initiatives and processes.
Responsibilities:
- Drive a customer-led culture through sales, service, and local activations/events
- Lead a team to achieve set KPIs and sales targets
- Work closely with the global retail team to ensure effective store operations
- Represent the store in the development and execution of initiatives and processes
- Create an inclusive in-store experience for customers and the store team
- Seek and create opportunities for community engagement
Requirements
- Prior retail experience in a senior role with a proven track record of leading, motivating, and driving sales
- Exceptional problem-solving skills and proactive mindset
- Sound knowledge of retail requirements, including POS systems, stock control, cash handling, security, and store presentation
- Experience in working towards targets and fostering a high-performance culture
- Genuine passion for sustainability and the outdoors, able to promote and embody our company values
Benefits
Opportunity for Growth.
Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.
Mountain Town Lifestyle & Flexibility.
We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace. This role will be based in Whistler.
We value people and our team.
Company culture is important to us. We're often together in the mountains, or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck, and our hometown of Wanaka, Mons is comprised of a globally diverse workforce. We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.
Embracing the entrepreneurial spirit.
Being a part of a fast-growing brand means that there's never a dull moment and that you'll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.
Competitive Salary, Seasonal Product Allowance & Industry Discounts.
Team Building Activities and Incentives.
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