Retail Store Operations Manager

3 weeks ago


Whistler, British Columbia, Canada ESSO GAS STATION Full time

As a Retail Store Operations Manager at ESSO GAS STATION, you will oversee the day-to-day operations of our retail store, ensuring seamless execution of sales, service, and customer satisfaction objectives. Key responsibilities include:

Key Responsibilities
  • Staff Supervision: Lead and motivate a team of sales and service staff to achieve sales targets, provide exceptional customer service, and maintain a clean, safe, and efficient work environment.
  • Inventory Management: Monitor and control inventory levels, manage stockroom organization, and ensure efficient receipt and storage of merchandise.
  • Customer Service: Foster a positive customer experience by handling customer complaints, resolving issues, and providing product information and recommendations.
  • Reporting and Analysis: Prepare and analyze sales reports, identify areas for improvement, and implement corrective actions to enhance sales performance and customer satisfaction.
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in retail or sales management
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Excellent communication, problem-solving, and leadership skills


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