Senior Operations Supervisor

3 days ago


Niagara Falls, Ontario, Canada GFL Environmental Full time

**Job Summary**

GFL Environmental is seeking a highly skilled and experienced Senior Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our transportation and waste management services.

**Key Responsibilities:**

  • **Supervise and Train Drivers**: Provide direct supervision and training to drivers to ensure they are equipped to perform their duties safely and efficiently.
  • **Maintain Staffing Levels**: Work with the Operations Manager and HR Manager to maintain adequate staffing levels, including participating in interviews and pre-employment road tests.
  • **Conduct Performance Assessments**: Conduct ongoing observational behavior assessments and driver training to identify performance issues and create action plans to correct them.
  • **Track Service Issues**: Track ongoing service and driver issues and document any discipline required.
  • **Maintain Customer Relations**: Maintain courteous, prompt, and efficient customer relations to ensure all necessary information is obtained regarding any issues.
  • **Approve Vacation Requests**: Organize and approve driver vacation requests.
  • **Ensure a Safe Working Environment**: Ensure a healthy and safe working environment for all workers and report any related issues immediately to the Operations Manager.
  • **Deliver Training**: Ensure company policy, systems, and industry-related training is delivered to all drivers as needed.
  • **Conduct Accident Investigations**: Perform accident investigations when company vehicles are involved in traffic accidents.

**Requirements:**

  • **Valid Commercial Drivers License**
  • **2+ years of supervisory experience**
  • **Preference will be given to those candidates with experience working with residential or commercial collection, civil construction, transportation, and/or operations**
  • **General understanding of WHMIS and the Highway Traffic Act**
  • **Proficiency with performing pre and post-trip inspections, as well as accident investigations**
  • **Strong communication and interpersonal skills**
  • **Capability to plan, prioritize, and execute against tight timelines**
  • **Intermediate database, spreadsheet, and word processing skills within a Microsoft environment**
  • **Willing to work flexible hours**


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