Bilingual Service Coordinator

3 weeks ago


Montreal, Quebec, Canada Johnston Equipment Full time

Service Dispatch Administrator

As a key member of the National Call Centre team, you will play a critical role in ensuring the smooth operation of our service dispatch processes. Your primary responsibility will be to assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will also be responsible for moving service work orders through to closing and obtaining missing information to accurately bill customers.

Johnston Equipment is a dynamic team that values client satisfaction and employee well-being. We offer a stable company with 65 years of business excellence, competitive compensation, work/life balance, and opportunities for professional and personal growth.

The ideal candidate will be highly organized, able to manage high volumes of data entries, and possess a strong sense of urgency. You will need to be a clear and efficient communicator to handle customer and technician requests, and have a customer care attitude that will drive your success.

Key Responsibilities:

  • Manage the administration and completion of purchase order processes
  • Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders
  • Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services
  • Ensure timely response to inquiries through support of the queue of customer requests

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in a customer service or administrative role
  • Strong communication and organizational skills
  • Ability to work in a fast-paced environment and meet deadlines

At Johnston Equipment, we believe that attitude is everything. We are looking for a team player who is passionate about delivering exceptional customer service and is committed to making a difference in our organization.



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