Senior Branch Manager, Business Growth

3 weeks ago


Bathurst, New Brunswick, Canada TD Bank Full time

Job Overview:

We are seeking a highly skilled Senior Branch Manager to join our team at TD Bank. In this role, you will be responsible for leading a team of professionals in providing exceptional customer service and driving business growth.

About the Role:

  1. Mentor and develop your team to provide expert advice on banking solutions to customers.
  2. Promote TD's image and goodwill within the community by participating in local events.
  3. Enhance customer experience by understanding their financial needs and providing tailored solutions.
  4. Serve as the highest point of escalation for the branch, ensuring customer issues are resolved efficiently.
  5. Oversee complex administrative duties, including mutual funds, real estate secured credit, and compliance-related matters.
  6. Optimize employee scheduling to ensure seamless operations.
  7. Develop and implement business development strategies within budget, communicating results to the team.
  8. Ensure accuracy of all customer transactions, upholding operational excellence.
  9. Mentor your team on offering One TD solutions and building lasting relationships with customers.
  10. Liaise with Wealth and Business Banking to stay updated on processes, emerging issues, and industry regulations.
  11. Cultivate a positive, customer-focused work environment that fosters productivity, innovation, and professionalism.

Requirements:

  • Undergraduate degree and/or over 5 years of relevant experience.
  • Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
  • A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems.
  • Proficiency in software tools, including MS Office, and internet applications.
  • Strong communication skills for liaising with customers, employees, and cross-functional teams.
  • A thorough and accurate decision-maker who can exercise discretion and judgment when working with confidential information.
  • A dedicated leader who can positively influence the team and achieve results through effective negotiation, problem-solving, and communication.

What We Offer:

We offer a competitive salary range of $86,600 - $130,000 CAD per annum, based on skills and experience. Our Total Rewards package includes variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and reward and recognition programs.

Why Work with Us?

At TD Bank, we're committed to supporting our colleagues' personal and professional growth. You'll have access to regular development conversations, training programs, and a comprehensive benefits plan. We encourage our colleagues to pursue their interests and build meaningful careers.


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