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Security Operations Specialist

2 months ago

Ottawa, Ontario, Canada Paladin Security Full time

Job Summary

We are seeking a highly skilled and experienced Security Operations Specialist to join our team at Paladin Security. As a Security Operations Specialist, you will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.

Key Responsibilities

  • Dispatching alarm and occurrence responses in a timely and efficient manner
  • Coordinating scheduling changes, book-offs, and other administrative tasks
  • Documenting all information into comprehensive reports to ensure accurate record-keeping
  • Escalating situations to stakeholders as required to ensure effective communication and resolution
  • Ensuring necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters
  • Liaising with local emergency services and client personnel to ensure seamless communication and response
  • Providing briefings to management, supervisors, and staff as required to ensure effective communication and awareness
  • Patrolling and conducting regular security checks to ensure the safety and security of our clients and their properties

Requirements

  • Experience in a control room environment with CCTV and access card systems
  • Valid Security License for the province of Ontario
  • Valid (WSIB Approved) First Aid Certificate Level C

Skills and Knowledge

  • Functional ability with the Windows operating system and Windows Office software such as Excel and Word
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with Tracktik is considered an asset
  • Superior customer service and professionalism
  • Above average English communication skills, both verbal and written; French is considered a strong asset
  • Ability to function independently and multitask effectively in a dynamic environment

Benefits

  • Extensive industry-leading training
  • Opportunities for advancement and growth within the company
  • Unionized benefits, including education allowance and pension plan
  • Free uniforms
  • Annual boot allowance
  • Security license reimbursement
  • Dry cleaning and hemming/tailoring allowance
  • Paid vacation and sick days

Why Choose Paladin Security?

We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun. Our team is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.