Senior Solutions Engineer, Platform Specialist
1 month ago
Clio is seeking a highly skilled Senior Solutions Engineer, Platform Specialist to join our rapidly growing Solutions Engineering team. As a key member of our team, you will be responsible for providing technical sales support for assigned opportunities, building the team's technical acumen of the legal document automation landscape, and serving as the first line of technical support for Clio Draft sales team.
Key Responsibilities- Provide business value and technical sales support for assigned opportunities
- Build the teams technical acumen of the legal document automation landscape
- Serve as first line of technical support for Clio Draft sales team
- Own buildout and management of Clio Draft demo accounts across Clio Draft and Clio Core sales teams
- Collaborate closely with Sales to clearly articulate the following: Clio Drafts value prop with a focus on new content libraries, Clio Draft platform capabilities, Clio Drafts integration with Clio Manage, Clio Certified Consultants offerings, competitive landscape and differentiation, database migration services, industry best practices, and the creation of out of the box custom solutions
- Serve as the technical lead and owner of technical deal strategy
- Take ownership over new product functionality and serve as a liaison between Sales, Product, and Customer Success/Content team
- Strategize with Sales to create business value, drive urgency and contribute to revenue goals
- Enable Sales to deliver targeted, persona-based, business-value driven demonstrations and meetings
- Focus on relevant content and functionality based on States and practice areas
- Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain deep industry and ecosystem expertise
- Find ways to continually maximize efficiencies and revenue per account in the technical sales process and support sales efficiency across sales teams and segments, including deep knowledge and value of all of Clios Suite of products
- Collaborate closely with Product and Engineering teams to help collect, document, communicate and influence product roadmap based on market/customer requirements
- 2+ years of experience working in either Sales or Customer Success (or other relevant experience) for a SaaS provider
- Have a legal background or equivalent strong track record of knowledge of legal document drafting fundamentals and principles
- Creative problem solver with a proven track record of success
- Ambitious, curious mindset to always work to find creative solutions to difficult problems
- Strong verbal and written communication skills
- Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
- Comfortable delivering technical sales presentations, product positioning, and objection handling
- Ability to build strong relationships with both internal and external stakeholders
- Strong technical experience and understanding of cloud technologies, including APIs, database migrations and security infrastructure
Clio offers a competitive salary, top-tier health benefits, dental, and vision insurance, hybrid work environment, flexible time off policy, $2000 annual counseling benefit, RRSP matching and RESP contribution, Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years, and more.
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