Product Claims Coordinator

1 month ago

Montreal, Quebec, Canada Randstad Canada Full time
Job Title: Product Claims Coordinator

We are seeking a highly skilled Product Claims Coordinator to join our team at Randstad Canada. As a Product Claims Coordinator, you will be responsible for overseeing the processing and management of all claims filed with the organization.

Key Responsibilities:
  • Ensure accurate and timely processing of all claims activities.
  • Serve as the primary point of contact for all incoming claims at the location.
  • Review, evaluate, and gather relevant documentation to support claims investigations.
  • Engage with third-party administrators (TPA) as per claims administration protocols and procedures.
  • Prepare and update Excel claims data reports as necessary.
  • Communicate with claimants, insurance carriers, and TPA to gather additional claim documentation required for investigation and processing.
  • Collaborate with various departments to manage and resolve claims effectively.
  • Enter claims into the database daily.
  • Respond to claims-related emails, inquiries, and calls within 24 hours.
  • Work with product support and quality control teams to handle and resolve smaller labor/installation claims.
  • Keep management informed about area activities and significant issues.
  • Attend and participate in meetings as needed.
  • Assist Sales and Customer Service Representatives with handling and resolving smaller customer accommodation claims.
  • Ensure real-time updates of claim files with developments and documents.
  • Complete special projects as assigned.
  • In the Risk Manager's absence, forward newly-filed litigation to TPA for handling.
  • Perform other duties as assigned.
Requirements:
  • Bilingual in French and English.
  • Proficiency in Microsoft Office.
  • Experience in Professional Liability or General Liability insurance claims handling.
  • Experience with electronic Claims Systems/Claims Databases.
  • Hardworking, action-oriented, and results-driven and deadline-oriented.
  • Ability to present information effectively.
  • Team-oriented.
Why Work with Us?

At Randstad Canada, we are committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you are passionate about claims and want to contribute to the success of your future employer, we encourage you to apply by sending your CV to our team at Randstad Canada.

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