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Auto Appraisal Unit Claims Manager
2 months ago
We're seeking a seasoned Claims Manager to lead our Auto Appraisal Unit in Calgary. As a key member of our team, you'll be responsible for directing and coordinating activities to achieve quality and compliance objectives.
Key Responsibilities:- Direct and coordinate activities to achieve quality and compliance objectives of repairs performed by vendors, in accordance with Intact policies and procedures.
- Provide technical oversight and guidance on indemnity and expense control, as well as optimal customer experience.
- Train and support employees on software and techniques used.
- Perform quality control of estimates produced by in-house appraisers and body shops.
- Manage team activities, organizing, planning, and controlling the optimal use of human, financial, and material resources.
- Support trusted networks for complaints related to estimates.
- Participate in committees related to estimation and stay aware of industry techniques.
- College diploma or equivalent combination of education and experience.
- 3-5 years of management, coaching, and mentoring experience, preferably in a claims environment.
- Knowledge of the appraisal process and software.
- Experience leading a team to achieve organizational objectives.
- Project management and change management skills are an asset.
As a permanent member of our team, you'll enjoy a range of benefits, including:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account promoting an active and healthy lifestyle.
- Access to tools and resources supporting physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, allowing you to contribute to your community in a unique way.
We're an equal opportunity employer, valuing diversity and striving to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
