Team Lead

1 month ago


Moncton, New Brunswick, Canada Bass Pro Shops Full time

Job Summary:

The Retail Lead role at Bass Pro Shops is a critical position responsible for overseeing the daily operations of a retail store department. Reporting to the Group Sales Manager, this individual will be accountable for ensuring the successful execution of departmental tasks and responsibilities.

Key Responsibilities:

  • Supervise and lead team members, working closely with the manager to achieve departmental goals.
  • Delegate tasks and assignments, providing clear direction and following up to ensure proper execution.
  • Foster the growth and development of team members through training and standard operating procedures.
  • Ensure team members adhere to standard operating procedures and systems processes, addressing any deviations or issues.
  • Perform administrative tasks related to the assigned department.
  • Provide exceptional customer service by analyzing customers' needs and making recommendations.
  • Promote company programs to team members and customers.
  • Maintain visual presentation standards, including signage, merchandise recovery, and sales floor maintenance.
  • Respond to and resolve customer issues using good judgment and problem-solving skills.
  • Assist in other areas of the store as business needs dictate.

Requirements:

  • Two or more years of supervisory experience in sales or service environments is preferred.
  • Knowledge of local fishing is essential for this role.
  • Open availability, including store opening and closing shifts, weekends, and other flexible schedules.
  • High school diploma or equivalent is preferred.
  • Ability to evaluate customers' needs and provide recommendations.
  • Superior customer service skills and ability to exceed customer expectations.
  • Good judgment and problem-solving skills.
  • Experience in a related field or outdoor lifestyle is beneficial.
  • Knowledge of Bass Pro Shops & Cabela's products is an asset.

Bass Pro Shops & Cabela's is an equal opportunities employer and welcomes applications from individuals with disabilities. Accommodations are available upon request during the assessment and selection process.


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