Team Lead
1 month ago
Job Summary:
The Retail Lead role at Bass Pro Shops is a critical position responsible for overseeing the daily operations of a retail store department. Reporting to the Group Sales Manager, this individual will be accountable for ensuring the successful execution of departmental tasks and responsibilities.
Key Responsibilities:
- Supervise and lead team members, working closely with the manager to achieve departmental goals.
- Delegate tasks and assignments, providing clear direction and following up to ensure proper execution.
- Foster the growth and development of team members through training and standard operating procedures.
- Ensure team members adhere to standard operating procedures and systems processes, addressing any deviations or issues.
- Perform administrative tasks related to the assigned department.
- Provide exceptional customer service by analyzing customers' needs and making recommendations.
- Promote company programs to team members and customers.
- Maintain visual presentation standards, including signage, merchandise recovery, and sales floor maintenance.
- Respond to and resolve customer issues using good judgment and problem-solving skills.
- Assist in other areas of the store as business needs dictate.
Requirements:
- Two or more years of supervisory experience in sales or service environments is preferred.
- Knowledge of local fishing is essential for this role.
- Open availability, including store opening and closing shifts, weekends, and other flexible schedules.
- High school diploma or equivalent is preferred.
- Ability to evaluate customers' needs and provide recommendations.
- Superior customer service skills and ability to exceed customer expectations.
- Good judgment and problem-solving skills.
- Experience in a related field or outdoor lifestyle is beneficial.
- Knowledge of Bass Pro Shops & Cabela's products is an asset.
Bass Pro Shops & Cabela's is an equal opportunities employer and welcomes applications from individuals with disabilities. Accommodations are available upon request during the assessment and selection process.
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