Director of Patient Support Programs

1 month ago

Mississauga, Ontario, Canada MCD McKesson Canada Corporation La Corporation McKesson Canada Full time
Job Summary:

We are seeking a seasoned leader to drive the success of our patient support programs as Director, Patient Support Programs. This role requires a strategic thinker who can partner with biopharmaceutical manufacturers and internal stakeholders to deliver seamless execution of patient support initiatives.

Key Responsibilities:
  • Lead the patient support team to achieve high levels of operational execution, relationship management, and client satisfaction.
  • Provide comprehensive oversight of departmental initiatives, budget management, issue tracking, and reporting.
  • Elevate the patient support team to become a trusted strategic partner for manufacturers.
  • Support program management staff in developing and executing strategies to foster client brand growth.
  • Monitor projects and programs to achieve key performance indicators (KPIs) and drive continuous improvement.
  • Develop management objectives and annual budget plans aligned with business needs.
  • Develop and implement solutions to address deficiencies in client service or operating processes.
  • Prepare and present monthly financial management reports, including revenue recognition, KPIs, and customer billing.
  • Lead or assist in managing customer contracts and statements of work (SOWs).
Requirements:
  • Minimum of 7 years of experience in program/project management.
  • Minimum of 7 years in the pharmaceutical, biopharmaceutical, or life sciences industry in a clinical capacity or account leadership role.
  • Bachelor's degree or equivalent experience; MBA preferred.
Competencies:
  • Proven ability to lead, motivate, influence, and coach teams.
  • Excellent oral presentation and interpersonal skills; impeccable written and spoken English; bilingual skills are an asset.
  • Strong communication skills with the ability to clearly convey information to clients, demonstrating strong listening and questioning skills.
  • Experience with data management, reporting, and digital healthcare tools is an asset.
  • Strong analytical skills with the ability to approach issues from multiple perspectives and summarize data to draw conclusions.
  • Creative and innovative mindset with a passion for healthcare transformation.
  • Willingness to travel across North America (approx. 10%).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please refer to our website.

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