Current jobs related to Premier Technical Support Specialist - Morrisville - Lenovo

  • Senior Manager ISG Premier

    2 months ago

    Morrisville, Canada Lenovo Full time

    * United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter...

  • Senior Manager ISG Premier

    2 months ago

    Morrisville, Canada Lenovo Full time

    Job DescriptionWe are seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers and driving exceptional customer experience.Key ResponsibilitiesLead and manage a global team...

  • Senior Manager ISG Premier

    2 months ago

    Morrisville, Canada Lenovo Full time

    Job DescriptionWe are seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers and driving exceptional customer experience.Key ResponsibilitiesLead and manage a global team...

  • Senior Manager ISG Premier

    1 month ago

    Morrisville, Canada Lenovo Full time

    Job DescriptionLenovo is seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers who provide exceptional customer experience and timely issue resolution for enterprise...

  • Senior Manager ISG Premier

    1 month ago

    Morrisville, Canada Lenovo Full time

    Job DescriptionLenovo is seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers who provide exceptional customer experience and timely issue resolution for enterprise...

  • Senior Manager ISG Premier

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    Job DescriptionLenovo is seeking a highly skilled Senior Manager to lead its Premier Storage Advanced Technical Support Team. As a key member of the organization, you will be responsible for managing a global team of senior storage technical support engineers, driving exceptional customer experience, and ensuring timely issue resolution for enterprise...

  • Technical Project Manager

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    * United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter...

  • Audio Technical Project Manager

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    Job Title: Technical Product Manager for Data Center SolutionsLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Our bold vision is to deliver Smarter Technology for All, and we're building a more equitable, trustworthy, and smarter future for everyone, everywhere.About the...

  • Senior Technical Consultant

    2 months ago

    Morrisville, Canada Lenovo Full time

    Job Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at Lenovo. As a key member of our healthcare solutions team, you will be responsible for driving pre-sales engagement with key customers in the healthcare and life science industries.Your primary focus will be on providing guidance on Lenovo...

  • Senior Technical Consultant

    2 months ago

    Morrisville, Canada Lenovo Full time

    Job Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at Lenovo. As a key member of our healthcare solutions team, you will be responsible for driving pre-sales engagement with key customers in the healthcare and life science industries.Your primary focus will be on providing guidance on Lenovo...

  • AI Security Specialist

    1 month ago

    Morrisville, Canada Lenovo Full time

    Join Lenovo's Product Security TeamWe are seeking a highly skilled AI Security Specialist to join our Product Security Office as part of the Product Security Incident Response Team (PSIRT). As a key member of our team, you will be responsible for assisting with Lenovo's response to product security vulnerabilities, including technical analysis, driving...

  • AI Security Specialist

    1 month ago

    Morrisville, Canada Lenovo Full time

    Join Lenovo's Product Security TeamWe are seeking a highly skilled AI Security Specialist to join our Product Security Office as part of the Product Security Incident Response Team (PSIRT). As a key member of our team, you will be responsible for assisting with Lenovo's response to product security vulnerabilities, including technical analysis, driving...

  • Technical Project Manager SERVICE

    4 weeks ago

    Morrisville, Canada Lenovo Full time

    p>Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and...

  • Technical Architect, Unified Communication Solutions

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    Technical Architect, Unified Communication SolutionsWe are Lenovo, a global technology powerhouse, and we are seeking a Technical Architect to join our Smart Collaboration Product Development team. As a Technical Architect, you will be responsible for designing and developing unified communication products, including meeting room cameras, speakers,...

  • Technical Product Manager

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    About LenovoLenovo is a global technology powerhouse with a revenue of over $57 billion, ranked #248 in the Fortune Global 500. We serve millions of customers every day in 180 markets, focused on delivering Smarter Technology for All. Our portfolio includes AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.Job...

  • Technical Product Manager

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    About LenovoLenovo is a global technology powerhouse with a revenue of over $57 billion, ranked #248 in the Fortune Global 500. We serve millions of customers every day in 180 markets, focused on delivering Smarter Technology for All. Our portfolio includes AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.Job...

  • Technical Architect, AV Solutions

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter...

  • Technical Architect, AV Solutions Expert

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    Technical Architect, AV SolutionsWe are seeking a highly skilled Technical Architect to join our Smart Collaboration Product Development team at Lenovo. As a key member of our team, you will be responsible for designing and developing next-generation unified communication video and audio systems.Your primary focus will be on collaborating with software and...

  • Voice AI Platform Engineer

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    AI Module Deployment SpecialistWe are seeking a highly skilled AI Module Deployment Specialist to lead the deployment of AI modules into production environments and collaborate with algorithm engineers to optimize the modules' power consumption and memory requirements.In this role, you will be responsible for supporting the engineering implementation of AI...

  • Technical Architect, AV Solutions

    3 weeks ago

    Morrisville, Canada Lenovo Full time

    United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter...

Premier Technical Support Specialist

1 month ago

Morrisville, Canada Lenovo Full time
Job Description

We are seeking a highly skilled Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.

Key Responsibilities:
  • Provide technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
  • Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
  • Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
  • Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
Requirements:
  • 2+ years of experience in a client technical support or customer-facing technical role.
  • CompTIA certifications (A+, Network+, Security+, etc.)
  • MCSE, MCP, CCNA, or TAFE certifications
  • Degree in Computer Science, Information Technology, or related field; or equivalent experience
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Experience with Windows OS, Workstations, or RAID storage arrays
  • Ability to learn quickly with a proven record of learning new and challenging technologies.
  • Experience working in a call center type of environment.
  • Excellent communication, interpersonal, and critical thinking skills.

If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo.