Marketplace Operations Director
1 month ago
We are seeking a highly skilled and experienced Marketplace Operations Director to join our team at Achievers. This senior leadership role will be responsible for overseeing the development and implementation of cross-functional processes that support the success of our features.
Job Description:The Marketplace Operations Director will play a critical role in tracking and managing cross-functional priorities, partnering with both Product and Engineering teams on process development to support the success of our features, alongside the continuous optimization of processes across all Marketplace Operations functions.
Responsibilities:- Provide leadership to the Marketplace Data & Analytics, Business Process & Documentation, and Configuration functions, ensuring high performance and a culture of continuous improvement.
- Ensure the collection, analysis, and interpretation of data provide actionable insights.
- Track and manage cross-functional priorities/alignment in the Marketplace Division.
- Partner with Product Managers to support the rollout and testing of new Marketplace features, ensuring seamless execution.
- Establish an effective system to track, manage, and resolve escalations, providing timely updates to senior leadership.
- Identify potential risks and develop mitigation strategies.
- Leverage technology, processes, and analytics tools to streamline core business processes to achieve significant improvements in efficiency, productivity, and quality.
- Prepare and present reports to senior leadership, highlighting key insights and recommendations.
- Lead change management initiatives to ensure smooth adoption of new processes.
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.
- 7+ years experience in process improvement, data analytics, and/or project management (e-commerce sector).
- Proven track record of leading and managing cross-functional teams and transformational projects.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent project management skills with the ability to prioritize and manage multiple projects simultaneously.
- Lean Six Sigma Black Belt or Project Management Professional (PMP) an asset.
- Proficiency in data visualization tools (i.e. Tableau) and experience with SQL and other analysis tools an asset.
We are passionate about disruptive technology that's rooted in science, research and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, technical excellence, and for our outstanding workplace culture.
We foster an environment of connection, security, and community.
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