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Senior Revenue Operations Manager

2 months ago

Old Toronto, Ontario, Canada Rewind Full time
About the Role

We are seeking a highly skilled Senior Revenue Operations Manager to join our team at Rewind. As a key member of our Revenue team, you will be responsible for driving revenue growth and operational efficiency through data analysis, process optimization, and strategic leadership.

Key Responsibilities
  • Establish and Maintain Sales Processes: Develop and implement efficient sales processes and workflows to ensure lead management, pipeline progression, and deal closure.
  • Analyze Customer Support Data: Identify trends, areas for improvement, and opportunities to enhance service quality through data analysis.
  • Partner Relationship Management: Establish and manage processes for partner relationships, including partner referrals and performance tracking.
  • Revenue Data Analysis: Collect, clean, and analyze revenue data to derive actionable insights and inform business decisions.
  • Process Optimization: Monitor and report on key processes and KPIs, leveraging data to optimize Revenue Team workflows and tools.
  • Technology Management: Manage a robust technology stack, including Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
  • Leadership and Mentorship: Lead and mentor a Salesforce Administrator and a Junior Data Entry Assistant, providing direction on data collection and analysis.
  • Cross-Functional Collaboration: Work closely with the Marketing, Finance, and Data teams to ensure data consistency and contribute to the annual planning/modeling process.
Requirements
  • 4+ years of experience in Data, Finance, or Revenue/Sales Operations roles, inclusive of 2+ years leading a team or owning a Revenue/Sales Operations function.
  • Experience in the SaaS industry and knowledge of subscription-based revenue models.
  • Advanced proficiency in data analysis tools/techniques; Excel, SQL, BI tools, etc.
  • Experience with Salesforce CRM and other Sales, Customer Support, and Partnership specific technologies.
  • Strong interest in AI and its applications in optimizing operations.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
  • Strong leadership and project management capabilities to lead initiatives and drive process improvements.
  • Effective communication and presentation skills to convey complex information to various stakeholders, including senior management.
  • A collaborative and team-oriented approach, with the ability to work cross-functionally and influence decision-making.
  • Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success.
What We Offer
  • Employee stock options
  • 7 life leave days
  • 2 Level Up days for professional development
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break
  • 4 week sabbatical after 4 years with us
  • Paid parental leave
  • $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc.)
  • $1000/year wellness/home office allowance