Documentation Specialist

1 month ago

Montreal, Quebec, Canada Intact Financial Corporation Full time
About the Role

We are seeking a skilled Documentation Consultant to join our Human Resources team for a temporary contract of 1 year.

This newly created role will be responsible for creating, organizing, managing, and maintaining our knowledge base and Help Articles (HR processes, procedures, and policies) in Workday (our HR system) related to HRdirect (our HR Call Center).

You will ensure that our documents, such as our knowledge base and Help Articles (HR processes, procedures, and policies), are accurate, up-to-date, and compliant with our internal standards.

Key Responsibilities
  • Create, review, edit, and format documents, such as Knowledge base articles and Help Articles in Workday based on our internal standards.
  • Establish and maintain document control processes, including version control and document tracking to ensure that documents are current, accessible, and up-to-date.
  • Conduct quality reviews and audits of documents in knowledge base and help articles to identify errors, inconsistencies, and non-compliance issues and recommend improvements to enhance document quality.
  • Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.
  • Provide training and support to our team and other HR expertise teams on Help Articles standards and procedures.
  • Identify opportunities for process improvements, automation, and efficiency gains.
Requirements
  • Diploma of collegial studies or an equivalent level of education in communication or a related field.
  • 3 to 5 years of experience in a similar position.
  • Experience as a documentation specialist is a strong asset.
  • Outstanding organizational skills.
  • Excellent communication skills.
  • Excellent analytical skills and attention to detail.
  • Demonstrates initiative, good judgment, and autonomy.
  • Capacity to adapt rapidly in an ever-changing environment.
  • Knowledge of Workday is an asset.
  • Positive attitude and strong sense of ethics.
  • Bilingualism in French and English is required - Need to interact on a regular basis with colleagues across the country.
What We Offer
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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