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Contact Centre Clerk

1 week ago

Winnipeg, Manitoba, Canada City of Winnipeg Full time
Contact Centre Clerk: Deliver Exceptional Customer Experience

As a Contact Centre Clerk with the City of Winnipeg, you will play a vital role in delivering exceptional customer service to our clients. You will work in a fast-paced environment, answering inbound calls, responding to customer inquiries, and entering trip request information into our system.

Your strong communication skills, attention to detail, and ability to multitask will enable you to succeed in this role. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment, this could be the ideal opportunity for you.

About the Job:
  • Answer incoming telephone calls and emails from the public and customers, respond to their inquiries, and enter trip request information into the system as necessary.
  • Assist with monitoring the Winnipeg Transit Plus service delivery system.