Senior Operations Director

6 days ago


Hamilton, Ontario, Canada COMPASS GROUP CANADA Full time

Compass Group Canada, a global leader in food service and support services, seeks a highly experienced Senior Operations Director to lead our food service operations. With over 625,000 employees worldwide, we are one of the largest employers globally.

We operate in various settings including schools, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps, and military installations. Our presence is widespread across major cities, remote work sites, and everywhere in between, with business operations in Canada and 50+ other countries.

Job Summary

The successful candidate will be responsible for overseeing all aspects of our food service operations, including budgeting, financial management, and weekly analysis. They must also implement and maintain retail and marketing programs, catering services, and branded concepts. A high level of adaptability is required, as this role may involve working weekdays, evenings, and weekends.

To excel in this position, you will be expected to:

  1. Foster strong client relationships
  2. Earn customer satisfaction through exceptional service
  3. Lead and manage staff effectively
  4. Develop and execute menu planning and merchandising strategies
  5. Ensure compliance with strict quality assurance, health, safety, and environmental programs

We seek candidates who possess:

  1. Post-secondary education with at least 5 years of foodservice or related management experience in a branded retail environment
  2. Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willingness to complete within 90 days)
  3. Strong experience handling labor relations issues
  4. Proven ability to control product and labor costs on a weekly basis
  5. Demonstrated experience hosting large events and managing catering services
  6. Experience working with branded concepts, such as Tim Hortons or Pizza Pizza
  7. Excellent management, organizational, and communication skills
  8. Proficiency in MS Word and Excel
  9. Knowledge of POS systems is an asset

Based on industry standards and market conditions, the estimated salary range for this position is $85,000-$110,000 per annum, depending on qualifications and experience. This figure reflects the typical compensation package for a Senior Operations Director in the food service industry.



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