Customer Service Ambassador

1 week ago


Etobicoke, Canada Harry Rosen Full time
Job Title: Customer Service Ambassador

Location: Sherway Gardens, Etobicoke, Ontario

About Us:

Harry Rosen is a leading luxury menswear retailer dedicated to providing exceptional customer service and quality products.

Compensation: $20-$25 per hour (estimated annual salary: $40,000-$50,000)

Job Description:

As a Customer Service Ambassador at Harry Rosen, you will be responsible for providing top-notch service to our clients and colleagues at the cash desk. Your duties will include:

  • Providing exceptional service to clients and colleagues
  • Performing daily cash handling functions, including opening and closing registers and processing sales transactions
  • Bagging and tissuing purchased products on behalf of customers
  • Answering store phones
  • Maintaining the Service Desk area
  • Updating and maintaining client information files, including membership in our Club Harry Loyalty program
  • Assisting with inter-store transfer processing and e-commerce requests and shipments
  • Assisting clients who have purchased online but are picking up products in-store

Requirements:

To be successful in this role, you will require:

  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
  • A strong service orientation – a demonstrated desire to wow our customers
  • Detail-oriented
  • Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
  • The ability to work effectively as part of a team
  • Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service
  • Strong communication skills

Perks:

  • Competitive pay program – there is no limit on your earnings at Harry Rosen, and the more you sell, the more you will earn
  • Opportunities to additionally earn monthly and annual Team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • A comprehensive flexible benefits package
  • Pension and Group RRSP Programs that grow with you
  • A modern, digitally advanced workplace
  • A coach committed to supporting the achievement of your personal career goals
  • A culture that is rich and diverse, fostered through an internal Diversity Equity and Inclusion Council
  • An employer that values internal growth and promotion and is committed to succession planning for your future


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