Customer Service Ambassador
1 week ago
Location: Sherway Gardens, Etobicoke, Ontario
About Us:
Harry Rosen is a leading luxury menswear retailer dedicated to providing exceptional customer service and quality products.
Compensation: $20-$25 per hour (estimated annual salary: $40,000-$50,000)
Job Description:As a Customer Service Ambassador at Harry Rosen, you will be responsible for providing top-notch service to our clients and colleagues at the cash desk. Your duties will include:
- Providing exceptional service to clients and colleagues
- Performing daily cash handling functions, including opening and closing registers and processing sales transactions
- Bagging and tissuing purchased products on behalf of customers
- Answering store phones
- Maintaining the Service Desk area
- Updating and maintaining client information files, including membership in our Club Harry Loyalty program
- Assisting with inter-store transfer processing and e-commerce requests and shipments
- Assisting clients who have purchased online but are picking up products in-store
Requirements:
To be successful in this role, you will require:
- 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
- A strong service orientation – a demonstrated desire to wow our customers
- Detail-oriented
- Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
- The ability to work effectively as part of a team
- Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service
- Strong communication skills
Perks:
- Competitive pay program – there is no limit on your earnings at Harry Rosen, and the more you sell, the more you will earn
- Opportunities to additionally earn monthly and annual Team bonuses
- Best-in-industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs that grow with you
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse, fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future
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