Customer Service Ambassador

4 weeks ago


Etobicoke, Canada Harry Rosen Full time

At Harry Rosen, we're seeking a skilled Customer Service Representative to deliver exceptional experiences to our clients and associates at our Cash Desk.

Key Responsibilities:

  • Provide top-notch service to clients and associates, ensuring a seamless shopping experience.
  • Perform daily cash handling functions, including opening and closing registers, and processing sales transactions.
  • Bag and issue purchased products on behalf of customers, maintaining a high level of accuracy and efficiency.
  • Answer store phones and respond to client inquiries in a timely and professional manner.
  • Maintain the Service desk, ensuring it remains organized and clutter-free.
  • Update and maintain client information files, including membership in our Club Harry Loyalty program.
  • Assist with inter-store transfer processing and e-commerce requests and shipments.
  • Support clients who have purchased online but are picking up products in-store.

Requirements:

  • 2 years' experience working in a client-facing role at the service desk, with a strong focus on customer service.
  • A strong service orientation, with a demonstrated desire to wow our clients.
  • Detail-oriented and able to multitask effectively.
  • Demonstrated interest in technology and its application in retail customer service.
  • Ability to work effectively as part of a team and communicate clearly with colleagues.
  • Strong communication skills and the ability to calmly and efficiently manage a long line of customers waiting for service.

Perks of the Job:

  • Competitive pay program, with opportunities to earn additional income through sales and bonuses.
  • Best-in-industry discounts and special purchase opportunities.
  • A comprehensive flexible benefits package, including pension and Group RRSP programs.
  • A modern, digitally advanced workplace and a coach committed to supporting your career goals.
  • A culture that values diversity, equity, and inclusion, and is committed to succession planning for your future.


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