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Client Solutions Specialist
2 months ago
Mortgage Automator is revolutionizing the mortgage industry with our cutting-edge cloud-based loan management and conveyancing software. We're seeking a skilled Client Solutions Specialist to join our team and contribute to our mission of delivering exceptional technical support and quality assurance testing for our software products.
Key Responsibilities:
- Diagnose and troubleshoot customer inquiries and requests via various communication channels.
- Escalate issues as required and provide guidance and support to clients on our software.
- Document all interactions in the CRM and maintain a comprehensive knowledge base.
- Foster relationships with clients and perform other duties as assigned.
Requirements:
- Proven experience in Technical Support, Client Success, Onboarding, or Quality Assurance testing for software products.
- Detail-oriented and methodical in identifying and documenting issues.
- Strong organizational and time-management skills, capable of multitasking and meeting deadlines in a fast-paced startup environment.
About Mortgage Automator:
We're a game-changing force in the mortgage industry, pushing boundaries and redefining standards. Our software is setting new benchmarks, automating processes, and empowering clients across four countries. Join us and be part of our journey to greater heights.
What We Offer:
- Competitive compensation and benefits.
- Impactful work that directly influences our strategic initiatives.
- Innovative environment with the latest tools and techniques in data management and analytics.
- Industry knowledge that can inform personal and professional decisions.
- Vibrant culture that values collaboration, coaching, and continuous learning.
Position Status: Permanent
Salary: $62,000 +
Schedule: Monday to Friday
Work Environment: In-Office
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