Senior Tool Support Specialist

4 weeks ago

Montreal, Quebec, Canada Jobs for Humanity Full time
Job Description

We are seeking a skilled Senior Tool Support Specialist to provide first-level support and advanced testing throughout the project's lifecycle. As a key member of our team, you will be responsible for identifying and documenting quality and stability issues, validating software throughout various stages of development, and collaborating with colleagues to find and implement long-term solutions.

Key Responsibilities:

  • Analyze and master the project's production pipeline tools.
  • Propose improvements to the production pipeline tools in close collaboration with the tool programmers.
  • Create and maintain clear and accessible documentation for a technically varied audience.
  • Regularly communicate with production teams to understand their daily routines and identify possible user experience improvements.
  • Implement test plans to ensure the quality of the tools.

Requirements:

  • Excellent communication skills. Diplomacy and empathy.
  • Bilingual (FR/EN) oral and written
  • Ability to remain calm in difficult situations.
  • Ability to simplify and explain complex concepts.
  • Autonomous and resourceful in your tasks.
  • Proactive and aware of developments in your subjects.
  • Good knowledge of pipeline tools (ideally Perforce, TeamCity)
  • (Optional) Good knowledge of our inner sourcing tools (Submit Assistant, Remote Build, Safe Submit)
  • (Optional) Good knowledge of Unity

About Ubisoft Connect:

Ubisoft Connect is the ecosystem of online services that enriches the experience of its players on all platforms with a growing range of features that are as useful as they are accessible. Ubisoft Connect fosters strong passions and positive energy. This is evident in the social interactions of our players, not only within our game worlds, but also in the communities that emerge from them.

Located in Montreal's vibrant Mile End district, Ubisoft Connect offers a unique work environment that encourages personal growth while promoting a unified vision of online services integrated with our games.

When you join the Ubisoft Connect team, a community of passionate and talented people welcomes you with open arms. This team will provide you with constant support in an inclusive environment and will contribute to your ongoing development. In addition, Ubisoft Connect offers competitive compensation and a wide range of benefits.

Ubisoft is an equal opportunity company that promotes diversity and inclusion in all its forms.

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