Senior IT Support Specialist

4 weeks ago

Montreal, Quebec, Canada goeasy Ltd. Full time

Embark on a journey with goeasy Ltd., a leading non-prime consumer lender in Canada. We're seeking a skilled Senior Regional IT Support Technician to join our team.

Key Responsibilities:

  • Provide technical support for all goeasy lines of business
  • Install and manage hardware, including imaging and replacing devices
  • Manage support tickets within prescribed SLAs
  • Perform remote troubleshooting and resolve technical issues
  • Collaborate with internal teams to resolve site outages and technical problems
  • Communicate with internal stakeholders on escalations and technical issues

Requirements:

  • Must be fully bilingual in English and French
  • 5+ years' experience in IT and infrastructure
  • Proven experience as an IT Specialist/Help Desk or other customer support role
  • Experience with Windows 10 & 11, M365, Active Directory, and ITSM ticketing systems
  • Ability to diagnose and resolve basic technical issues
  • Able to work permanently fulltime (37.5 hours/week) in our Montreal, QC office
  • Willingness to travel within Canada as needed

This is an on-site position requiring attendance 5 days per week at our Montreal office.

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