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Insurance Account Manager

2 weeks ago

Waterloo, Ontario, Canada OTIP (Ontario Teachers Insurance Plan) Full time

The OTIP Group of Companies is committed to providing exceptional service and support to our clients. As a Senior Account Manager, you will play a key role in delivering this commitment by building strong relationships with our stakeholders and plan sponsors.

Job Description

You will report to the Vice President, Client Relations, and be responsible for providing expertise on our Self-Insured LTD product portfolio. You will collaborate with internal service and operational teams to ensure delivery of superior customer service and meaningful engagement with local affiliate leaders and plan sponsors.

Your core responsibilities will include:

  • Supporting Stakeholders and Plan Sponsors (75%)
    • Establish and maintain productive and meaningful relationships with local affiliate representatives, plan sponsors, and affiliate governance committees.
    • Prepare annual account management strategy for assigned block of accounts.
    • Coordinate and conduct regular ongoing file review meetings with local leaders, board personnel, and plan sponsors.
    • Coordinate and lead scheduled LTD governance committee meetings for assigned provincial affiliate(s).
    • Provide expertise and training to local affiliate leaders and representatives, plan sponsors, and their staff to ensure clear understanding of provisions and administration practices of the Self-Insured LTD plan.
    • Provide support and expertise as required for member-level escalations in collaboration with Group Life and Disability Claims team.
    • Coordination and communication of annual Self-Insured LTD plan renewals for assigned affiliate plan(s) to locals and boards.
    • Preparation, presentation, and negotiation of annual renewals for non-affiliate plan sponsors (either directly or through appointed Advisors).
  • Business Development (10%)
    • Collaborates with OTIP leadership, local and board representatives, and the Principal Consultant – Self-Insured Services in identifying and coordinating responses to opportunities for expansion of the OTIP Self-Insured LTD Plan.
    • Collaborates with OTIP's Marketing and Business Development team to share intelligence and identify opportunities for cross-service.
    • Represent OTIP at industry and education sector conferences and events.
  • Advance Organizational Understanding of Local Issues (10%)
    • Identify and report emerging local issues and trends that will impact current and future service requirements.
    • Identify and report on local political issues including turnover, potential moves from local to provincial leadership, and issues that may negatively impact the OTIP brand.
    • Make recommendations as required for enhanced attention for specific leaders or locals to ensure positive perception of the OTIP brand.
  • Other (5%)
    • Provide coverage for other Senior Account Managers (LTD/ELHT) as required.
    • Represent Client Relations on internal and external project teams and working groups as required.