Service Engineer
21 hours ago
At OSI Maritime Systems, we are seeking a highly skilled Service Engineer to join our team. As a Service Engineer, you will be responsible for providing engineering support for the integration and problem diagnosis of our navigational system products.
Key Responsibilities:- Install and commission navigation systems products at customer sites globally.
- Diagnose and repair hardware assembly problems, as well as software configuration, network, and integration issues.
- Assist Systems Engineering and Software Test departments in implementing system test environments in support of product development and project requirements.
- Support the Training team in developing and delivering technical training to customers on system installation, maintenance, and problem diagnosis.
- Provide customer helpdesk email and telephone support through the OSI Support team.
- Provide Service Engineering support and advice to internal staff in resolving technical problems.
- Ensure required records are properly completed and maintained in accordance with OSI procedures.
- Produce and maintain all required documentation in compliance with company requirements and ISO 9001:2008 standards.
- Perform all required testing for relevant products, producing and maintaining the required documents in Company databases.
- Mark proven discrepancies in drawings and documentation and forward the markups to the relevant department for correction.
- Use supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
- Ensure tools, equipment, material, and any documentation required for each job is in good order.
- Ensure awareness of and compliance to all applicable employment, environmental, health, and WCB safety legislation.
- Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
- Experience: Minimum of 5 years of Engineering experience, preferably in the military domain; experience in delivering complex support solutions to government/military customers is an asset.
- Skills: Minimum of 4 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.
- Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable.
We have a Professional Development program in place that supports our employees in their career development by providing funds, time, and opportunities to become better at what they do.
At OSI, we celebrate our diversity and strive to be more inclusive because it makes us a better company.
We also offer great benefits, including extended healthcare, dental care, group retirement savings plan, emergency travel assistance, and employee and family assistance program.
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