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Service Engineer
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Vancouver, British Columbia, Canada Progress Rail Full timeJob SummaryWe are seeking a highly skilled Service Engineer to join our team at Progress Rail. As a Service Engineer, you will be responsible for effectively overseeing the troubleshooting and repair of all mechanical and electrical systems of a locomotive. This role requires strong technical expertise, excellent communication skills, and the ability to work...
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Service Engineer
2 months ago
We are seeking a highly skilled Service Engineer to join our team at Progress Rail. As a Service Engineer, you will be responsible for effectively overseeing the troubleshooting and repair of all mechanical and electrical systems of a locomotive. This role requires strong technical expertise, excellent communication skills, and the ability to work independently with a high level of latitude.
Key Responsibilities- Represent Progress Rail Locomotive Inc. regarding product service difficulties, causes, and corrections.
- Provide technical advice to customers regarding proper facilities, tooling, maintenance practices, and operation of product to maximize reliability and performance and reduce repair cycle times.
- Assist customers with investigating and correcting product difficulties.
- Real-time monitoring of locomotive failure codes, inspection codes, and user status.
- Improve mission readiness rates by predicting and anticipating locomotive failures.
- Improve maintenance trends through individual locomotive performance, including predictive and historical trends.
- Monitor equipment performance, providing sales/service management with regular reports and recommendations for technical problem solutions.
- Maintain safe practices and good housekeeping.
- Train and develop new employees (hourly and salaried).
- Maintain records on work and modifications performed, and analyze data and report results.
- Ensure all governmental agency inspection requirements and/or procedures are accounted for and documented.
- Frequent contact with customers.
- Effective contact with others.
- Promote good group relations.
- Research/coordinate special tool and material requirements.
- Assist in the investigation and documentation of product warranty issues.
- Effectively update daily shop reports as required.
- Assist in the identification, investigation, and resolution of product reliability and performance issues.
- Prepare task procedure documentation/instructions to effectively communicate requirements to the shop workforce.
- Identify and report warranty and charge-back items.
- Medium level of oral and written communications skills.
- Medium level of interpersonal skills to work effectively with customers and workforce.
- Medium level of analytical ability where problems are complex.
- Medium level of mechanical and electrical aptitude.
- Knowledge of fundamental inspection and reliability procedures and processes.
- Ability to read Engineering drawings.
- Knowledge of shop practices and basic machinery.
- Willingness to relocate.
- Ability to work as a part of a multi-shift seven (7) day a week operation.
- Strength – Must be able to lift, carry, push or pull up to 50 lbs.
- Motion – Walking frequent. Sustained bending, crouching, stopping, kneeing, squatting, and overhead reaching and climbing ladders.
- Vision/Hearing Requirements – Must be able to follow written and verbal instructions and hear audible alarms. Ability to identify colors.
- Work Environment – Works on varied surfaces, concrete floors, gravel, locomotive floors. Works at varied heights from floor level to tops of locomotives. Work in confined spaces. Non-temperature control environment, all weather conditions with high noise and high dust levels.
- Emotional Demands – Due to the working environment, noise, dust, personal protective equipment, employee must be comfortable working alone.
- Safety – Safety Sensitive positions because it works in and around active tracks, rail cars, locomotives, and other moving equipment. Employee must abide by all safety protocols, health/medical screenings, and utilize all required PPE.
Progress Rail offers an excellent total compensation package, including competitive salary, paid time off for vacation and holidays, 401(k) plan with company match, medical/dental/vision/life/disability insurance, and flexible spending accounts. Relocation assistance may be available for some positions.
