Royal Service Ambassador

4 weeks ago

Banff, Alberta, Canada Accor Full time

About the Role:

We are seeking a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency.

Key Responsibilities:

  • Promote the hotel facilities and enhance the guest experience.
  • Process external and internal calls, redirecting or directly assisting callers.
  • Take ownership of caller requests or complaints, ensuring follow-up according to hotel standards.
  • Maintain knowledge of hotel departments, particularly Housekeeping, Maintenance, Resort Activities, Guest Services, and Food & Beverage.
  • Accurately record guest calls to maintain data integrity.
  • Maintain knowledge of hotel emergency procedures and dispatch as required.
  • Perform other duties as assigned.

Requirements:

  • High School diploma.
  • Legally able to work in Canada.
  • Service-focused personality essential.
  • Prior experience with Opera or a related system an asset.
  • Fluency in English; additional languages a plus.
  • Comfortable sitting for long periods of the day.

Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full-time status employees.
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal).
  • Comprehensive benefits package, including extended benefits like Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employees.
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.
  • Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper, and Whistler.
  • Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf Courses.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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