Royal Service Ambassador

1 month ago


Banff, Alberta, Canada Accor Full time
Job Title: Royal Service Agent

We are seeking a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency.

Key Responsibilities:
  • Promote the hotel facilities and enhance the guest experience
  • Process external and internal calls, redirecting or directly assisting callers
  • Take ownership of caller requests or complaints and ensure follow-up according to hotel standards
  • Maintain knowledge of hotel departments, particularly Housekeeping, Maintenance, Resort Activities, Guest Services, and Food & Beverage
  • Accurately record guest calls to maintain data integrity
  • Maintain knowledge of hotel emergency procedures and dispatch as required
  • Perform other duties as assigned
Requirements:
  • High School diploma
  • Legally eligible to work in Canada
  • Service-focused personality
  • Prior experience with Opera or a related system an asset
  • Fluency in English; additional languages a plus
  • Comfortable sitting for long periods
Perks & Benefits:
  • Subsidized staff accommodation on-site for full-time employees
  • Complimentary meal per shift in our staff cafeteria
  • Comprehensive benefits package, including extended benefits
  • Defined Contribution Pension Plan with employer matching
  • Employee travel program with discounts on room rates and food & beverage
  • Access to the Mountain Explorer Travel Program
  • Discounts on resort amenities and services

We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of our team members. As an Equal Opportunity Employer, we welcome applications from all qualified candidates.



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