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Customer Service Representative

2 months ago

Whitehorse, Yukon, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions
  • Support customers with banking services, including transactions and account management
  • Collaborate with colleagues to achieve business objectives and deliver a seamless customer experience
  • Stay up-to-date with personal banking products, practices, and trends to provide expert advice
  • Contribute to the ongoing improvement of the branch customer experience
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable
  • High-level knowledge of personal, commercial, and partner offers
  • Confident and experienced in the use of digital tools and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Basic knowledge of specialized sales and business banking solutions
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our total compensation package includes performance-based incentives, discretionary bonuses, and other perks and rewards.

At BMO, we are committed to an inclusive, equitable, and accessible workplace. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and heard.