Account Services Representative
2 days ago
Mountain Exposure is seeking a highly motivated and experienced Account Service Representative to join our Outdoor Division team. As a key member of our sales team, you will be responsible for cultivating and growing our brands throughout Western Canada.
Key Responsibilities- Cultivate and grow Mountain Exposure brands throughout Western Canada
- Support Account Managers with their respective territories and client relationships
- Communicate with established accounts about orders and delivery cycles
- Develop and execute a seasonal service visit plan
- Observe inventory of products and write ASAP orders
- Administer and distribute retail staff pro deals
- Provide daily, weekly, and seasonal feedback and updates to the management team
- Responsible for ongoing and positive communication flow to the management team and the respective brand Customer Service teams
- Ensure Mountain Exposure service exceeds client expectations
- In-store sales-related projects and other support duties as required
- Inspire retail staff about Mountain Exposure brands and conduct effective in-store merchandising visits
- Develop, schedule, and deliver engaging educational and seasonal product knowledge clinics detailing the products and brands
- Organize, set up, and support regional event marketing events, outdoor events, and tradeshows
- Be an ambassador for the brand in-store and on the road
- Set up and run brand promotional events
- Passion for and significant experience with climbing, the outdoors, and all that Mountain Exposure stands for
- Proven success in outdoor retail store servicing and sales support with outstanding customer service standards
- Enjoys flexibility, traveling, and adapting to life on the road
- Strong, professional communication, listening, and presentation skills, including verbal and written
- Excellence in building strong, long-term relationships
- Self-motivated and energetic attitude
- Proven attention to detail, organization, prioritization, and time management skills
- A great sense of humor and ability to contribute to the team culture
- Adaptable to a fast-paced and changing environment
- High level of commercial acumen, sound judgment, and decision-making skills
- Display a growth mindset to develop and continually grow
- Ability to work well in a remote virtual environment
- Strong digital skill set with social media, sales tools, Google Suite, Microsoft Office Suite, CRM systems, etc.
- An opportunity to work in a driven and fun inclusive culture with a passion for the outdoors
- Flexibility
- A work-life balance
- Bonus eligibility
- Perks and incentives for products and gear
- Eligible for Health and Wellness benefits plan
- Starting salary at $2750/month
- Must be located in Calgary, AB
- Hybrid role: working remotely from a home office, working at the Calgary Mountain Exposure office, and traveling to client sites within AB and BC
- Full-time with flexible working hours and weekend coverage
- Approximately 70% travel within Alberta and BC
- A valid driver's license and a reliable vehicle will be required
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