Account Services Representative

2 weeks ago

Calgary, Alberta, Canada Mountain Exposure Full time
About the Role

Mountain Exposure is seeking a highly motivated and experienced Account Services Representative to join our Sales Team in the Outdoor Division. As a key member of our team, you will be responsible for cultivating and growing our brands throughout Western Canada.

Key Responsibilities
  • Contribute to the sales growth of Mountain Exposure brands within established retail doors in our territory.
  • Support the Account Managers with their respective territories and client relationships.
  • Communicate with established accounts about orders and delivery cycles.
  • Develop and execute a seasonal service visit plan.
  • Observe inventory of products and write ASAP orders.
  • Administer and distribute retail staff pro deals.
  • Provide daily, weekly, and seasonal feedback and updates to the management team.
  • Responsible for ongoing and positive communication flow to the management team and the respective brand Customer Service teams.
  • Ensure Mountain Exposure service exceeds client expectations.
Awareness, Education, and Promotions
  • In-store sales-related projects and other support duties as required.
  • Inspire retail staff about Mountain Exposure brands and conduct effective in-store merchandising visits.
  • Develop, schedule, and deliver engaging educational and seasonal product knowledge clinics detailing the products and brands.
  • Organize, set up, and support regional event marketing events, outdoor events, and tradeshows.
  • Be an "ambassador" for the brand in-store and on the road.
  • Set up and run brand promotional events.
Requirements
  • A passion for, and significant experience with, climbing, the outdoors, and all that Mountain Exposure stands for.
  • Proven success in outdoor retail store servicing and sales support with outstanding customer service standards.
  • Enjoys flexibility, traveling, and adapting to life on the road.
  • Strong, professional communication, listening, and presentation skills, including verbal and written.
  • Excellence in building strong, long-term relationships.
  • Self-motivated and energetic attitude.
  • Proven attention to detail, organization, prioritization, and time management skills.
  • A great sense of humor and ability to contribute to the team culture.
  • Adaptable to a fast-paced and changing environment.
  • High level of commercial acumen, sound judgment, and decision-making skills.
  • Display a growth mindset to develop and continually grow.
  • Ability to work well in a remote virtual environment.
  • Strong digital skill set with sales tools, Google Suite, Microsoft Office Suite, CRM systems, etc.
What We Offer
  • An opportunity to work in a driven and fun inclusive culture with a passion for the outdoors.
  • Flexibility.
  • A work-life balance.
  • Bonus eligibility.
  • Perks and incentives for products and gear.
  • Eligible for Health and Wellness benefits plan.
  • Starting salary at $2750/month.
Role Requirements
  • Must be located in Calgary, AB.
  • Hybrid role: working remotely from a home office, working at the Calgary Mountain Exposure office, and traveling to client sites within AB and BC.
  • Full-time with flexible working hours and weekend coverage.
  • Approximately 70% travel within Alberta and BC.
  • A valid driver's license and a reliable vehicle will be required.

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