Telecommunications Infrastructure Specialist

9 hours ago


Regina, Saskatchewan, Canada Brandt Full time

At Brandt, we are seeking a highly skilled Telecommunications Infrastructure Specialist to join our IT/IS team. This individual will play a vital role in the implementation, maintenance, and support of our VoIP systems, ensuring seamless communication solutions for our organization.

Key Responsibilities:

  • Installation and configuration of VoIP systems and equipment, including network devices and phones;
  • Call flow design optimization to deliver exceptional customer experiences;
  • Technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution;
  • Network integration with existing infrastructure to ensure unified communication across the organization;
  • Quality assurance and monitoring of VoIP services, addressing performance issues and implementing improvements as needed;
  • Software updates, patches, and security fixes for VoIP systems;
  • Detailed documentation of VoIP system configurations, installations, and troubleshooting procedures;
  • Training sessions for end-users and staff on effective use of VoIP systems;
  • Troubleshooting hardware and software issues related to VoIP systems, including call quality problems and connectivity issues;
  • Collaboration with vendors to resolve technical issues and procure necessary hardware and software.

The ideal candidate will possess strong problem-solving and communication skills, with proficiency in network protocols, TCP/IP, and routing. Industry certifications, such as CCNA or CompTIA Network+, and experience with VoIP system installation, configuration, and support are highly valued. Additionally, knowledge and experience with enterprise call center solutions, TCP/IP, SIP, QoS, and relevant UC protocols are preferred.

We offer a competitive salary range of $80,000 - $110,000 per year, commensurate with experience, plus benefits and opportunities for professional growth. If you are a motivated and detail-oriented individual with a passion for telecommunications, please consider joining our team.



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