Senior Director of Support Operations
6 days ago
About Us
Talent Minded is a SaaS company providing mission-critical technical solutions for healthcare settings. We are hiring a Director of Customer Support to join our leadership team.
In this role, you will report directly to the President and oversee the support team to ensure the delivery of exceptional customer experiences. Your leadership will be instrumental in shaping our customer support strategy, fostering a collaborative, service-oriented culture, and empowering clients to achieve their goals through our platform.
About the Opportunity
This is a remote role with occasional travel to client sites across Canada. You will have the autonomy to innovate and introduce best practices, leveraging tools like automation and AI to deliver a seamless, customer-first experience.
Your Responsibilities
- Lead the team: Manage a team of three direct reports while overseeing a broader team of 20 Tier 1, 2, and 3 support specialists.
- Develop and implement strategies: Analyze customer feedback to develop and implement strategies that increase customer satisfaction and loyalty.
- Collaborate with internal teams: Work closely with the product team to gather feedback and shape new feature development.
What We Offer
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