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Veterinary Practice Manager

1 month ago

Toronto, Ontario, Canada VCA Canada Full time

Veterinary Practice Manager

Toronto, ON

VCA Canada Animal Hospitals has a unique opportunity for a joint Veterinary Practice Manager at Scarborough Animal Hospital and Morningside Animal Hospital. This career opportunity is available for an experienced veterinary Client Service professional to join our leadership team as a Veterinary Practice Manager at both locations.

Under the guidance of the Regional Director and in partnership with the Medical Director, the Veterinary Practice Manager performs a wide range of administrative activities related to the practice. The successful candidate will be passionate about providing leadership and development for a multi-faceted team, who delivers a high level of veterinary services to our patients and pet owners.

Key Responsibilities:

  • Customer service excellence, with prior personnel management experience (minimum 2-3 years)
  • Human Resource Management: fostering a supportive and collaborative work environment. Scheduling staff, document control, filing, various reporting, and coordinating office services (equipment/supplies/forms/procedures)
  • Team Leadership and Guidance: fostering people relationships, providing coaching opportunities, towards the goal of quality patient care and excellent client service
  • Communication excellence; working with your colleagues, pet parents, and community
  • Operational Management: contribute objectives and efficiencies for profitable hospital operations, streamlining processes, and optimizing workflow.
  • Oversee the hiring, reviewing, disciplining, and terminating of professional staff, under and with the approval of the Regional Management team.
  • Financial management; in collaboration with the medical leadership; including inventory management
  • Positively represent the hospital and VCA in the professional community and publicly

What VCA Canada Offers:

With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation. You will have opportunities to grow and develop your skills, with access to training and development programs, and a supportive team environment.

  • RRSP 5% Employer Group Match Program
  • Exceptional career development: there is room to grow here
  • Access to amazing mini-courses
  • Membership and dues
  • Wellness days, sick days, and vacation time
  • Employee assistance program
  • Continuing education benefits; paid to learn
  • Opportunities to give back to your community through VCA initiatives
  • E-tools to assist with meditation, better sleep, exercise, and focus
  • Virtual health care (telemedicine) offers quick access to quality care
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps