Sales Representative
2 weeks ago
Job Description:
We are seeking a highly motivated and customer-focused Sales Representative to join our team at EMCO Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to walk-in customers who visit our Profit Centre counters.
Responsibilities:
- Provide sales support to customers, answering questions, picking, and entering orders while maintaining a high level of customer satisfaction.
- Assist customers in selecting products, provide recommendations on our assortment of offerings, and drive sales growth through ownership of counter merchandising and product promotion.
- Enter, pick, and pack sales orders generated at the counter, ensuring accurate and efficient processing.
- Maintain and clean the counter area, including any merchandising displays, to ensure a professional and welcoming environment for customers.
- Inform the buyer when stock levels are low, facilitating timely restocking and minimizing disruptions to customer service.
- Follow up on backorders with vendors, providing customers with accurate delivery dates and ensuring seamless order fulfillment.
- Process returns and warranty claims for customers, adhering to all procedures and ensuring prompt resolution.
- Navigate and resolve customer concerns and complaints efficiently, demonstrating a commitment to customer satisfaction.
Qualifications:
- A minimum of 2 years of experience in customer service or counter sales, with a proven track record of delivering excellent customer experiences.
- Grade 12 diploma or equivalent; college and/or university degree an asset.
- Outstanding customer service and verbal communication skills, with the ability to build strong relationships with customers, vendors, and colleagues.
- Excellent relationship building skills, with the ability to learn and operate applicable software systems used to process orders.
- Intermediate math skills with a strong attention to detail, ensuring accurate order processing and financial management.
- Ability to work well independently and as part of a team, with a strong work ethic and high standard of integrity.
Compensation and Benefits:
We offer a competitive salary range of $50,000 - $65,000 per year, based on experience, plus benefits, and opportunities for growth and development within our organization.
About Us:
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We pride ourselves on supporting our employees in their careers, offering great mentors, on-the-job training, and a culture that values employee growth and development.
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